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HIRING: Ticket Sales Agent (Arts Club Theatre)

Friday, June 08, 2018 9:00 AM | Anonymous member (Administrator)

The Arts Club Theatre Company is currently accepting applications for Ticket Sales Agents available to work day shifts with a priority of evening shifts during the week and on the weekend. As a member of the box office team the Ticket Sales Agents will be part of a dynamic sales team in a unionized position attending to incoming calls and sales at our box office locations.


  • Maintaining an exceptional level of customer service
  • Upselling and cross selling single tickets
  • Booking subscriptions and making ticket exchanges
  • Communicating to patrons the need for support (includes asking and taking donations)
  • Answering phone calls and giving information on all our productions and packages
  • Being familiar with all our productions and their content
  • Handling cash and reconciling daily sales reports
  • Other duties as assigned


  • Familiarity with ticketing systems and databases. Knowledge of Tessitura is an asset
  • The successful candidate will have a strong background in customer service and sales
  • Experience in an office environment
  • Previous phone experience is considered an asset
  • A flexible schedule
  • Accuracy with cash handling
  • Ability to get along with co-workers
  • Appreciation of theatre
  • Exceptional communication skills
  • Sense of humour
  • Patience and an open mind

Hours: We are a 7 day a week operation and shift work varies, must be available to work evenings and weekends. Flexibility is an asset. Ideal candidate will be available for 4-5 shifts a week (a typical shift is 4 hours). We are seeking applicants who can work evenings and weekends. The Candidate must have availability for a minimum of three shifts a week, one during the week and two shifts during the weekend.

Wages: $15.03 per hour

Submit Application to: Human Resources, Arts Club Theatre Company (#203-162 W 1st Ave, Vancouver BC, V5Y 0H6) or humanresources@artsclub.com. Please provide a cover letter and a resume (when e-mailing put in the subject line that you are applying for the Ticket Sales Agent)

Deadline for applications: June 14, 2018

We thank all who express interest in this position, however, only those selected for an interview will be contacted.

About the Arts Club Theatre Company:
The Arts Club Theatre Company is Canada’s largest not-for-profit urban theatre company. Now in its 54th season, the Arts Club offers professional live theatre at three venues, as well as on tour throughout the province.

We acknowledge the financial assistance of the Province of British Columbia.


The Greater Vancouver Professional Theatre Alliance (GVPTA) strives to strengthen the local theatre industry. We do this through providing services, promotion of member news and community events, opportunities to connect and network, and our annual theatre conference. Together with our members we are raising the profile of local theatre and building community.

At GVPTA, we acknowledge that our organization is located on the traditional, unceded territories of the Coast Salish peoples of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaɬ (Tsleil-Waututh) Nations.