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Job Posting: Gateway Theatre is hiring a part-time/casual Box Office Attendant

Tuesday, September 26, 2017 10:46 AM | GVPTA (Administrator)

Organization: Gateway Theatre

Position: Box Office Attendant   

Status:  Part-time / Casual

Hours of Work: Weekday afternoons, evenings and weekends

 

DEADLINE: Applications accepted until position is filled. 

 

REMUNERATION: $14.50/hr

 

ORGANIZATION DESCRIPTION:

Gateway Theatre enriches the quality of life in Richmond and surrounding communities by creating outstanding professional theatre and serving as a dynamic hub for the performing arts. Incorporated in 1982, Gateway has grown into one of the largest professional theatre companies in the Lower Mainland and is under the artistic leadership of Jovanni Sy. We serve the community through professional live theatre productions, theatre education for youth, and community venue rentals. 

 

WEBSITE: www.gatewaytheatre.com

 

JOB DESCRIPTION / RESPONSIBILITIES:

Reporting to the Patron Services Manager the BOX OFFICE ATTENDANT is an outgoing, detail-oriented individual responsible for day-to-day box office duties and responsibilities including, but not limited to:

 

  • Selling tickets & subscriptions, processing course registrations and soliciting donations in person at the box office, by email and by phone
  • Answering patron inquiries at the box office by email and over the phone
  • Preparing box office reports as required for the Patron Services Manager
  • Outbound sales calling
  • Reconciling cash and credit sales at the beginning and end of shifts
  • Discretion and professional behaviour handling confidential information
  • Upholding Gateway policies and procedures and represent Gateway in a professional and welcoming manner at all times.

 

NOTE: Applicants must be available to work evenings and weekends, dependent on operational needs.

 

QUALIFICATIONS:

  • Fluency ( oral and written) in English, (additionally, Cantonese and/or Mandarin language skills an asset)
  • Outstanding customer service / sales experience
  • Superior written and oral communication skills, and a positive attitude
  • Superior detail orientation and organizational skills
  • Ability to work independently and in a team environment
  • The ability to listen to concerns and resolve problems creatively
  • Excellent computer skills (Excel, Word, Outlook)
  • Prior experience handling cash and balancing a till

 

HOW TO APPLY:

 

To apply, email Tim Oberholzer, Patron Services Manager (toberholzer@gatewaytheatre.com) with a resume and cover letter outlining your suitability for the position. 

 

We thank all who express interest in this position, however, only those selected for an interview will be contacted. No faxes or phone calls please.

 

Gateway Theatre is committed to employment equity and requests that any required accommodations be noted in your application.

 

We acknowledge the financial assistance of the Province of British Columbia.

 

The Greater Vancouver Professional Theatre Alliance (GVPTA) strives to strengthen the local theatre industry. We do this through providing services, promotion of member news and community events, opportunities to connect and network, and our annual theatre conference. Together with our members we are raising the profile of local theatre and building community.